Grievance Redressal & Escalation Matrix

Four-tier complaint resolution system for KpsoClub clients

At KpsoClub also known as Kaushal Somani, we are dedicated to resolving any issues our clients may face. If you have a grievance or feedback, please follow the steps below:

1

Email Complaint

If you are dissatisfied with our services and wish to lodge a complaint, please send an email to kpsomani15@gmail.com. We will review and address your complaint, aiming to resolve it within 7 working days.

2

Escalation

If you are still not satisfied with the response or handling of your complaint, you may escalate it by contacting Kaushal Somani at ksomani15@gmail.com. Kaushal Somani will work to resolve the matter at the earliest.

3

SEBI Assistance

If your complaint remains unresolved for over a month, you may refer it to the Securities and Exchange Board of India (SEBI). SEBI provides a centralized complaint redressal system known as SCORES.

→ Access SEBI SCORES Platform

4

ODR Portal for Dispute Resolution

If your complaint remains unresolved on the SCORES platform, you may initiate the dispute resolution process through the ODR Portal.

→ Access SmartODR Portal

Note: All Research Reports are available in respective Telegram Channels. In case you want any research report over email, please send a request to kpsomani15@gmail.com along with your current subscription details (Name, Mobile, Email, Payment screenshot).

Grievance Redressal / Escalation Matrix

Details of Designation Contact Person Name Address Contact No. Email-ID Working Hours
Customer Care Kaushal Somani HNo 260 A, Maharana Pratap Chauk, Paldhi Bk, Paldhi, Jalgaon, Maharashtra – 425103 +91 8788250074 kpsomani15@gmail.com Monday to Friday – 3:00 pm to 4:00 pm
Saturday & Sunday – Closed
Head of Customer Care Kaushal Somani HNo 260 A, Maharana Pratap Chauk, Paldhi Bk, Paldhi, Jalgaon, Maharashtra – 425103 +91 8788250074 kpsomani15@gmail.com Monday to Friday – 3:00 pm to 4:00 pm
Saturday & Sunday – Closed
Compliance Officer Kaushal Somani HNo 260 A, Maharana Pratap Chauk, Paldhi Bk, Paldhi, Jalgaon, Maharashtra – 425103 +91 8788250074 kpsomani15@gmail.com Monday to Friday – 3:00 pm to 4:00 pm
Saturday & Sunday – Closed
CEO Kaushal Somani HNo 260 A, Maharana Pratap Chauk, Paldhi Bk, Paldhi, Jalgaon, Maharashtra – 425103 +91 8788250074 kpsomani15@gmail.com Monday to Friday – 3:00 pm to 4:00 pm
Saturday & Sunday – Closed
Principal Officer Kaushal Somani HNo 260 A, Maharana Pratap Chauk, Paldhi Bk, Paldhi, Jalgaon, Maharashtra – 425103 +91 8788250074 kpsomani15@gmail.com Monday to Friday – 3:00 pm to 4:00 pm
Saturday & Sunday – Closed

Regulatory Information

KpsoClub is managed by CA Kaushal Prafulla Somani — SEBI Registered Research Analyst (INH000016418), BASL Membership No. 6197.

Investment in securities market are subject to market risks. Regulatory registrations and certifications do not guarantee intermediary performance or investor returns.