How to File a Complaint

A step-by-step guide to filing and resolving grievances with KpsoClub

✅ KpsoClub maintains a transparent three-step grievance redressal system. We aim to resolve all complaints within the defined timelines.

Step-by-Step Complaint Process

1

Initial Complaint — Email Submission

Submit your complaint to kpsomani15@gmail.com with the following details:

  • Full Name
  • Registered Email ID or Mobile Number
  • Course or Plan Purchased
  • Date of Transaction
  • Issue Description (detailed)
  • Supporting Documents or Screenshots (if applicable)

Target Response: Within 7 working days

2

Escalation to Grievance Officer

If your complaint is not resolved in Step 1, escalate to the Grievance Officer:

Grievance Officer: CA Kaushal Somani

Email: ksomani15@gmail.com

Phone: +91 87882 50074 (WhatsApp only)

Target Response: Within 7 working days

Note: Grievances are considered closed if no follow-up is received within 10 days of the response.

3

SEBI SCORES Escalation

If unresolved after Step 2, file a complaint through SEBI's centralized complaints portal:

File on SCORES →

Select "Investor Complaints" → "Register Here" on the SCORES platform.

4

SmartODR – Online Dispute Resolution

For final resolution through online conciliation or arbitration:

Access SmartODR →

Key Information

Contact Details

Primary Contact: kpsomani15@gmail.com

Grievance Officer: ksomani15@gmail.com

Phone: +91 87882 50074

Jurisdiction: Jalgaon, Maharashtra

SEBI Reg. No.: INH000016418